An air conditioning unit is seen by many as a must-have appliance in the home to keep the air cool and comfortable. If this type of system malfunctions, it can lead to a lot of discomfort, especially if it happens during a very hot period. For this reason, it is useful to have the unit serviced at regular intervals by an expert.
Let’s take a look at a few things to consider in the process of finding a reputable and reliable company to service the air conditioning unit:
Proper certification and license
Any reputable company in this industry will have the relevant certification and license to perform this particular type of work. If you are able to confirm a preferred company has the right documentation you are more likely to get a high-quality service that meets your expectations and standards. It can be helpful to use a repair service with the right professional credentials such as NATE (North American Technician Excellence), ACCA (Air Conditioning Contractors of America) or similar. With the proper certification in place you will have the reassurance of knowing they are qualified to install, repair or replace HVAC systems.
Pay attention to attitude
A great way to shortlist a potential repair company is to go with one that offers great customer service. The person that handles your call should listen to your concerns and be polite. You want to speak to someone who is able to answer all inquiries and questions with the knowledgeable understanding and a respectful attitude. Also, if the team at the call center are respectful, there is a greater chance that the technician will have a similar attitude and arrive on time.
Number of years in business
When researching the options it benefits to check the number of years a company has been in business. Any repair company that has been able to display proof of a quality service over the long-term is very likely to have built up the experience and know-how to provide a trustworthy and successful business.
Best value for money
Any decent repair company will give a complete range of option, such as annual tune ups, one-off repairs, emergencies and service contracts. Before the work begins, the company should provide an estimate for the specific job with a list of the work to be completed. A warranty is often given on most jobs. Also, it is important to make sure the quoted price is the final amount to pay at the end of the job with no hidden charges.